Frequently Asked Questions

...and as an added bonus... Answers!

  Our Trailers

Are these the standard teardrop trailers available for rent in some places?

No, most of the trailers in our fleet are the larger 'T@B' teardrop trailers. While they weigh under 1800 lbs, they are tall enough that you can stand up in them! They have many features that the smaller traditional teardrop trailers do not have - air conditioning, heat, TV/DVD/Stereo, and kitchens with a stove and refrigerator. Four of our trailers even have toilets and showers!

Can I see the trailers before I rent?

Occasionally people ask to tour the trailers before they rent, and usually that is difficult to coordinate. We do not have a showroom, and all of our trailers are rentals with a full calendar of fabulous adventures. During peak season, our facility is usually fairly empty. Also, we do not have standard business hours since we meet guests at our facility by appointment only for trailer pickup and return so we are not usually on-premises to be able to offer a tour of the trailers that are there.

I'm pushy. Can I just pop in to see if a trailer is there?

Boy, we certainly appreciate your enthusiasm! However, our facility is a commercial building without A/C or heat. We meet guests out there for their orientations when they pick up a trailer, and briefly when they drop off. Other than that we're avoiding the place like the plague and work from our home office 7 days per week. Chances are *really good* we won't be there. And if we are, we're with a guest who is receiving our undivided attention. Getting the picture?

Do you sell trailers?

We work with many guests who would like to try before they buy. While we do not sell the trailers, we have purchased 7 trailers from all different dealerships in the past 2 years, and have had mixed experiences. We also network with other Little Guy owners, and have heard good, bad, and ugly stories about the various dealerships throughout California. We can certainly give you guidance on which dealerships will give you the best deal and service. We are also free with our unbiased opinions on the trade-offs between the different T@B and T@G models. We are more than happy to be a resource for people who are considering purchasing a Little Guy trailer.

We would like to bring our bikes. How do we do that?

The best way to bring bikes is to have them on the tow vehicle, either in the back of an SUV/truck, or on a rooftop rack. Another possible alternative would be a rack that hangs on the rear of the car/SUV since it keeps the bikes closer to the vehicle and away from the trailer. Putting bikes or cargo inside a teardrop trailer is not an option. Teardrop trailers are not made for carrying cargo, and putting bikes inside the trailer could damage cabinetry or upholstery. Split hitches (two receivers on one hitch) with a bike rack in the upper hitch do not work. One of our trailers was substantially damaged when a guest used a split hitch to add a bike rack on the rear of the tow vehicle. Whenever the tow vehicle made a tight turn, the bikes on the rack hit the trailer. This not only scraped the top of the trailer tongue and the tongue box, but also broke the jockey wheel crank off and severed the fat 7-pin electrical cable! Obviously any setup that has the bikes between the tow vehicle and the trailer puts both the bikes and trailer at risk during turns. The other downside of split hitches is that we have read that they greatly reduce the tow capacity of the hitch setup.

  Scheduling your trip

Can I pick up earlier than 2:00?

All of our guests ask to pick up as early as possible or return as late as possible. Much like a hotel, we need time to clean, replenish, and reset the trailer for our next guest who is often scheduled to pick up on the same day. Accommodating an early pickup or late return would be at the expense of another guest. You wouldn't want someone doing that to *you*, would you? Also keep in mind that we do not 'hang out' at our facility since it's an industrial building without heat or air conditioning. We work seven days per week and schedule our lives around our guest pickup/return appointments. If you are running late to one of your appointments, it impacts us personally. Please be considerate.

Can I drop off later than Noon?

See the answer above

Do you rent trailers for Burning Man?

No we do not. To be on the safe side, we have a blackout period during the dates of the Burning Man every year (in 2017 that's August 27th through September 4th). We care about our little homes too much to risk getting damaged from wandering into the Black Rock Desert playa with notoriously corrosive dust and windstorms. In fact, the Black Rock Desert is specifically excluded as a destination in our Rental Agreement. RVs and trailers that have gone to Burning Man can never be restored to pre-BM condition. Instead of renting our trailers during those dates, we are scheduling maintenance and upgrades to the trailers.

How do you handle insurance?

To rent a teardrop trailer from us you merely need to have liability insurance on your tow vehicle and provide proof of insurance when you pick up the trailer. Almost invariably a vehicle's liability insurance extends to anything that you tow with the vehicle. It is worth confirming with your agent that it does on your vehicle's policy. All of our trailers have full coverage including comprehensive and collision insurance through MBA Insurance. We do have a $1000 deductible for claims, which we address within the Rental Agreement. To-date, we have never had a need to make an insurance claim.

We don't have a hitch on our tow vehicle. Can you recommend someone?

We can recommend a great installer who works all over the Sacramento Valley. He has a mobile service, so he can come to you if you are reasonably close. Steve's Yelp reviews are particularly impressive! Steve Rychard, Sacramento Mobile Hitch at 916.747.9835 sactomobilehitch@live.com http://www.sacmobilehitch.com/

We don't have a vehicle that can tow a trailer. Are tow vehicles available to rent?

If you don't have a tow vehicle, the easiest option is to borrow a car from a friend who has a tow hitch installed. That way insurance is a non-issue. The only places where our guests have had any luck renting a tow vehicle are: 1) Uhaul allows towing with their rental trucks (obviously). 2) A family from Australia rented a passenger van from Airport Van Rental (AVR) at the San Francisco airport. We have searched for a solution to offer a tow vehicle to people who don't have a hitch or the tow capacity for our trailers. We've reached out to all of the major car rental companies (Budget, Enterprise, Hertz, etc) and learned that towing would violate their rental agreements. We even reached out to private party rental companies and searched for sturdy vehicles with tow hitches (Getaround.com, RelayRides.com, JustShareIt.com) and found that towing would violate their rental agreements too. We have even explored purchasing a vehicle to offer as a rental to our guests, but were unable to find an insurance company who would cover 'unknown' drivers for liability insurance.

We don't have a vehicle that can tow a trailer bur really LOVE your teardrops!. Can you drop off and pick up a teardrop at my campsite?

Sometimes we can (depending on timing) but we have to charge $1.50 per mile for the round trip from our facility, twice. If interested, call us to see if one of our Fun Directors are available for delivering on your dates.

  Picking up your trailer on the big day

Can someone else pick up the trailer for me?

Only you and people named on your Rental Agreement can pick up a trailer. Whoever picks up the trailer also needs a valid Drivers License and proof of insurance for the tow vehicle

What does my tow vehicle need?

A 2 inch ball, with the top of the ball NO MORE than 18 inches off the ground. We've found 16 inches from the top of the ball to the ground gives the best ride. Also, a working seven pin connector for lights and the electric brakes (The Lemon Drop, Tag XL, and General only require a 4-pin connector). If your ball is too high you can rent an adjustable hitch from us. If your light or 12V wiring isn't working properly we CAN NOT release the trailer. Please check these before pick up day!

I'm having a seven pin connector installed, what should I tell the installers?

We only require the wires from a 4 pin connector (turn signals / running lights, brake lights), ground, and the 12 volt line. The 12V line provides power to the electric brakes on the trailer. It has an additional benefit of providing a small trickle charge to the battery while towing. Our trailers do NOT use the brake controller, backup lights, or auxillary wires of the 7 pin connector.

  Troubleshooting

The Carbon Monoxide or Smoke Detector are chirping regularly

Typically this means you have run the battery VERY VERY low. Charge the battery with a generator or solar if possible, or hook up the trailer to a power source. If you have to sleep with this condition, you may turn the battery disconnect switch in the tongue box to cut all power to the trailer (including heat and light)

The Carbon Monoxide detector is going off and resetting it doesn't help

The detectors are VERY sensitive. Open the door and run the ceiling fan (set the direction switch so it is pulling air IN to the trailer) to push out any possible Carbon Monoxide. If you are running a generator outside, move it as far as possible away from the trailer. Check the wind direction to make sure it's not blowing the exhaust towards the trailer.

  Other

What happens if something gets broken on the trailer during my rental?

We have an excellent relationship with the manufacturer, so if we need to order a new part we only charge you what we paid, there is no markup. We always try to do all repair work in-house at a rate of $50/hour (in 15 minute increments), which is 2-3 times cheaper than an RV repair facility. If a repair does require taking the trailer to an RV repair facility we charge you what we were charged, again with no markup. Our goal is simply to keep our teardrop trailers in the like-new condition they are in and keep them available for guests.